What to expect when I call
...First of all:
- Have your machine serial number ready;
- Be prepared to provide an overview of your current problem;
- After we assess the issue, we try to fix the issue over the phone with your maintenance technician and a CT PACK Technical Support Representative;
If the issue is unable to be resolved with telephone support:
- Our CT PACK Technical Support Representative will help coordinate a service trip taking into consideration your hours of operation and works with you to determine the best time to have a Service Technician visit your plant.
How fast can I schedule a service trip?
Our scheduling varies depending on equipment installations, locations of service technicians. Our dedicated Service Scheduler strives to solve your issue as quickly as possible.
Schedule today by filling out the form to your right or by calling +39 0532 879656.
After Sales Service
Dir: +39 0532 879656
Fax: +39 0532 866381